卓越服務5步驟：单元五 – 创造客服的信任
5 Steps for Excellent Service – Chapter 5: Build a trustworthy relationship
了解信任的重要性
Understand the important of trust
制定行動計劃以建立信任
Develop action plan to build trust
了解建立信任模型
Learn the building trust model
識別您對信任的沖刺行為
Identify your eroding behaviours of trust
Time : 2pm Friday
Date : 13 Nov 2020
Venue : Online Training 线上课程
Language : Mandarin 华语
Speaker : Woo Man Loong
