Online Training:
服务心态系列: 卓越服务5步骤 《单元3：客服表現的自我檢測》
Build a service mindset culture series: 5 steps for excellent service
Time: 2pm Thursday
Date: 3 September 2020
Language: Mandarin 华语
Venue: Online Training
Speaker: Woo Man Loong
服务心态系列: 卓越服务5步骤 单元三：客服表现的自我检测
- 自我检测：能力与承诺
- 发展阶段的特点
- 检测自己的发展阶段
- 明白您的 D1，D2，D3 和 D4个人故事
Self Diagnosing
- Define diagnosing, competence and commitment
- Learn characteristics of development level
- Diagnose your own development level
- Identify your personal D1, D2, D3 and D4 stories
