如何掌握客户体验战略
Why customer Experience?
• Customer Experience Journey
• Service cycle: Touch Points & Pain Points
• What Do Our Customers Want?
• Reflection: Cost of Customer Defection
Creating The Moments Of TRUTH In Service
• Customer Loyalty Ladder
• Creating Positive Touch Points
• The Moments of Truth in Service
• Service Cycle in a Bereavement Care Service
Date: 3 August 2021
Time: 8pm Tuesday
Venue: Online Training 线上课程
Language: English 英语
Speaker: Morgan Raj David
