5 Steps for Excellent Service

卓越服務5步驟:单元五 – 创造客服的信任
5 Steps for Excellent Service – Chapter 5: Build a trustworthy relationship

了解信任的重要性
Understand the important of trust 

制定行動計劃以建立信任
Develop action plan to build trust 

了解建立信任模型
Learn the building trust model

識別您對信任的沖刺行為
Identify your eroding behaviours of trust 

Time : 2pm Friday
Date : 13 Nov 2020
Venue : Online Training 线上​​课程  
Language : Mandarin 华语
Speaker : Woo Man Loong

Author: admin

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