Time: 2pm Tuesday
Date: 11 Aug 2020
Venue: Online Training
Langauge: Mandarin session
Speaker: Woo Man Loong
服务心态系列: 卓越服务5步骤
单元二：客服表现的自我检测
《单元二：卓越客服的目标设定》
- 目標設定的重要性
- S.M.A.R.T目標設定
- 專注於任務的執行
- 做出正確的選擇
- 實現目標的要素
Build a service mindset culture series #2
5 steps for excellent service
《Chapter 2: Goal Setting for Excellent Service Mindset》
- The Importance of Goal Setting
- Setting SMART Goals
- Focus on Execution of Tasks
- Make the Right Choice
- The Elements of Achieving Goals
